Terrible Service waiting for my refund 3 months later

i paid off my contract on the 22nd of July 2020,was then told that no debit order will go off my account sice it would uodate within 3 working days,however to my surprise the debit order went of on the 1st August an amount of R1200,i called telkom a call was logged for the refund which i wans informed would take up to 10 working days.10 working days came and went i followed up with Telkom and was advised that i would receive n sms regarding y refund.Instead i received an email from Shanel Delo requesting that i send my business registration number,this was sent to her on the 30 August 2020.I was given ***.I then called again on the 3rd of September to follow up and spoke to a lady by the name of Mamokete who reports to Paul Maphotho she promised to send an email and escalate the matter to date i've still not heard from anyone at telkom despite numerous and calls and emails.It is now tow month's going for 3 from the time i reported the matter no action from telkom