Terrible service, uns****ed technicians and overzealous charging - Overall **********

<p>I had trouble with my ADSL line and logged a call as it was not working. The technician came out for a few minutes and concluded that my modem was faulty and broken and I needed to buy a new modem. He was at my place for like 5 minutes only and basically did nothing.</p> <p>After I logged the fault with Telkom, it was found out that my line was not synced on their side which was the real issue and there is nothing wrong with my modem. The online sync functionality was also not working.</p> <p>The Telkom technician without much investigation said that Telkom was not at fault but my modem was broken. I believed Telkoms technician and was actually on the verge of buying a new modem when a friend assisted me and showed me that my modem was in fact not damaged - and my friend can't be lying because I am currently using the modem successfully - the same modem which Telkoms technician said was broken.</p> <p>Telkom's uns****ed technician almost cost me another +-R800 in buying a new modem and now Telkom wants to charge me another R252.94 + VAT for an unnecessary call out fee which I believe is extremely unfair and wrong.</p> <p>I submitted a dispute online but get absolutely no response on the matter - Great to have the functionality on the website but if nothing happens after logging a dispute, then what is the point?</p> <p>What is really annoying is that Telkom take so long or never sort out issues if these are submitted through the normal channels - which therefore leads one to complain on sites such as these.</p> <p>I request that please can this wrongly billed amount be reversed urgently.</p>