Terrible service: Unresolved SIM Swap for 4 Days & appalling call centre conduct

I am deeply frustrated and disappointed with the abysmal service I am receiving from Telkom Mobile.

On 24/08/2026, I requested a SIM swap and submitted my marriage certificate for my surname update. I was assured it would be processed promptly. Four days later, my SIM is STILL not working, leaving me completely cut off from communicating with family and work.

To make matters worse:

Repeated Store Visits: I have made three separate trips to the store (24th, 25th, and 26th of August) using my own time and petrol, only to be told "back office is handling it."

Unjustified Charges: On my third visit, staff attempted to force me to pay for another SIM swap to fix an internal error caused entirely by Telkom.

Rude Call Centre Staff: When calling customer support to get updates, the agents have been extremely rude, dismissive, and have repeatedly hung up on me while I was explaining my issue.

I have spent unnecessary money, gas, and energy running back and forth because Telkom cannot fulfill a basic administrative request. The stress and inconvenience this has caused is completely unacceptable.

I require an activation of my sim card!