Terrible Service - Unreasonable and Bad Treatment - No Customer Service at all.

I bought a phone Sunday (no view of the contract) at 16h00 and returned it Monday 09h00 for the reason that the items is defective when opening and closing it. The item will not be will be durable and usable for a reasonable period of time. The line between the flip/closing phone is not strong and will get damaged at any time/its not strong It is not of good quality and will definitely seize in due time (not durable) and not of good working order for me. Furthermore, I use the phone for work I cannot do multiple work on the phone due to its size. Am unable to work from outlook to teams, to excel etc. one has to minimize screens to do all that. It does not have the functions I need, therefore it is not reasonably suitable for the purpose that are intended to be used for.

I sent an email yesterday 12h00 and to date no response. i want a new phone or cancel the contract. i still don't have copy of the contract - how pathetic. The phone is at the store. Clearwater Telkom.