terrible service. unable to cancel phone line

<p>Telkom are an absoulte nightmare to deal with! I have been trying to cancel our landline since mid march and I am still being charged for a service that I dont want and that incidentally is now faulty anyway. I have been told that I have to email the cancellation form, which I did on 24 march, I then got an automated response saying I would be contcated within 21 business days to cancel my line - to date (way more than 21 working days!!) I have heard nothing!. I have subsequently been in to a store as well as tried to call 10210, no one has been able to help me, I have sent in my form again - again an automated response and no progress on cancelling my line. This really is ridiculous, how difficult can it be to cancel something I dont want / need, I have followed all the procedures as requested by telkom themselves and have gotten nowhere. I have now just gone onto the telkom app and see that I have been billed for May - two months after I started trying to cancel. telkom is basically *****ing from me at this point. </p>