Terrible service trying to get a fibre installation with telkom

Being a long standing customer with telkom, im utterly disgusted and disappointed with the recent interaction.

I ordered an upgrade with relocation on the 3rd October 2022, promised that before the modem arrives or after it arrives an installer would arrive to do the installation.

Package arrived, and to date 1st November 2022, no installer has arrived. I have a modem and no connection to internet. I have called telkom on numerous occasions and made promises but to date nothing has materialized. No one can assist me with regards to this installation. Every consultant has a different story. I've spend hours with telkom, being pushed from pillar to post and no can assist me in this regard. I've asked to speak to managers, but have been told they cannot assist me and the matter has been escalated.

Always had great service previously with telkom. Had i known this would be the disastrous consequences of upgrading my fibre with telkom. I would have NEVER done so.

All i ask from telkom is to get an installer to complete my installation. Is that too much to ask for?