TERRIBLE SERVICE TOWARDS AN 80 YEAR OLD WIDOW.

I was at the Chatsworth Telkom branch on the 29th of December and I spoke to a consultant by the name of Nondumiso, after standing in a queue for almost an hour. I advised her that I am from Johannesburg and I am visiting my 80 year old Granny and her landline phone was broken. I showed her the damage on the phone and I requested to book the phone in for repairs. She refused to book it in saying your Granny broke the phone badly, its her fault and there will be a cost to repair even though the phone is under warranty. I said I still want her to book the repair and she refused again. She said who will pick up the phone once repaired since my Granny cannot get to the branch, I said I will fly down to Durban to pick it up if I have to, she laughed at me. Manager at the branch spoke to the consultant and still nothing was done to help my Granny. My gran has been with Telkom for more than 20 years and this is the service she gets. I was shocked at the service I received.