Terrible Service to rectify an adsl line!!!

Fault logged on the 24th February 2018 with reference number ********** 8 for wifi connection not working. Technician sent out on the 25th to have a look. He tested the adsl line and concluded that it is the line at the box outside the premises that is faulty and he will sort it out immediately. Well that didnt happen. Not even an update or a call!! Zilch!! After calling the customer help line daily, the only response we get is that a new technician is working on the problem or sent out!! There is nothing they can do so we must just wait and be patient!! How long does it take to sort 1 adsl line for 1 home!!??? How many technicians do they need? Are none of them competent to do their job? Now we must sit a week and counting to hope that the wifi will be restored and we must still pay for bad service!! 1 line, 3 different technicians and still no joy!! Come on Telkom!! Big adverts but terrible service!!