Terrible service to activate fibre

I app**** for fibre through Telkom in December. I have since then been struggling with Telkom to activate and bill me for the fibre.

I tried to move over to a new service provider, but Vumatel confirmed that my fibre is linked to Telkom and Telkom needs to cancel it.

When I call Telkom they say they cannot pick the fibre up. I spoke to Sales and Accounts every month and spend an hour or more on the line with them. Each month I am promissed that it will be resolved.

Last month I was requested to submit a new application to activate the fibre, when I called today I was told that the request was cancelled by myself, which I did not do.

When I informed them I want to cancel the service and they must unlink the fibre so that I can move over to a new service provider I was told by Accounts that they cannot pick up the fibre on my name. I again called Vumatel and they told me that the fibre is still linked to Telkom. I account called accounts and they first said that I need to cancel it on my online portal, which I can not do as it does not reflect on the online portal. They then again confirmed that they cannot see the fibre, and I need to talk to Technical. I was then told by Chas that I need to fill in a cancellation form and there will be a 30 day waiting period. When I asked them if this still applies for a fibre which technically don't exist on the system and asked him if he can see the fibre, he confirmed no that it cannot be seen on the system. He then asked me to hold on and after holding on for 20 minutes he cut me off and it went to the rate my service request. Needless to say my rating was not good.

I need Telkom to release my line so that I can move over to another service provider. I don't want a waiting period as according to Telkom the fibre does not exist.

I am sent from pillar to post and there is no resolution for my problem.