Terrible service, terrible billing, terrible company

We cancelled our ADSL contract with Telkom in December 2017 as we moved to a new flat without an ADSL connection. What an nightmare!

I never received any confirmation of a cancellation via email, only via SMS, and thus received no real tracking number. It took them 2 months to do that. After it was cancelled I received an SMS letting me know that ADSL wasn't available in my area (as if I didn't already know that!) In addition, they have continued to bill me up until now for a different amount without telling me what it is. Turns out this is for data, but I had to go into 3 different Telkom locations to be told that! Not only am I being billed for data on a contract that I cancelled last year, which I have no way of accessing or using, without being informed of what it is, my credit score is now ruined as I am still trying to get this silly bill cancelled.

Telkom keeps messaging me threatening to cut off my services - I wish they would so I never have to deal with them again! I'd happily just pay the remaining fees to try and recover my tarnished credit score, if they would just let me cancel now. Never again will I use any Telkom service or product!