Terrible Service, Terrible Attitudes, Terrible Systems

I have been with Telkom for YEARS and never had any issues with them. Until recently when I wanted to renew my contract, again. Which apparently is a very difficult task. Bare in mind I have been with Telkom and have numerous contracts with them. I went into a branch in Somerset West on Sunday to which they advised 1. I cant upgrade on the number, they must issue me a new one, and 2. neither could we do the upgrade as they need to do credit vetting. Which okay thats fine. I got the vetting reference number on SUNDAY. Between Sunday and today (Thursday) I have called in every day and with each consultant a different story is given. Today I was even told that my vetting was only put through on the 14th when in fact this was done on the 11th already. To which now I have also been told the phone I wanted to upgrade to is out of stock. Completely. Not to mention the agent I dealt with today who heavily sighed on the phone with me when I tried to explain the situation and who kept INSISTING the vetting was only put through on the 14th, when in fact I have an email from the 11th and then told me it would take ANOTHER 3 business days?????

At this rate I should actually just move over to Vodacom. Because apparently to upgrade a contract with Telkom takes pushing 2 weeks.