TERRIBLE SERVICE TELKOM CALL CENTRE

I contacted the call centre today. I waited at least 20 minutes before my call was answered by Yibanathi who was helpful however put me through to the incorrect department. Thereafter I spoke to Malusi who put me though to another incorrect department I spoke to Fikile who put me though to Ayanda. Thus far 4 people and none could assist me. Ayanda then told me that I was at the correct department however they are offline and I must call them back as she can't call me back. Really? You cannot call back a client because you offline. I told her that I was waiting for a long time to be assisted and I was not going to call back and demanded to speak to a manager. She asked me to hold. I held on for a further 20 minutes and was cut off by her, Ayanda literally picked up the call and then cut it and put me through to automated survey to rate her service. I find the whole situation unacceptable and will continue to state that TELKOM has the most bizarre, terrible client service I have ever experienced!