Terrible service-Telkom

End of October I app**** for Adsl at Telkom as my lte will be inactive as from 17 January 2019. I app**** specifically for the adsl to ensure myself and my family dont experience any downtime. After sending more than 10 emails to find out what the status of my order is, i received no feedback. I went to telkom to find out what is going on and they said that there is a error on my order? How can someone possibly not follow up on a order 9r notify THE CUSTOMER that there is a error? Seriously 2 months and looks like i have to do the order myself!

Order number: ********** 79a