TERRIBLE SERVICE TELKOM!!!!

I am truly livid regarding the terrible service I keep receiving from Telkom, this is not my first relocation and sadly every time I have to wait over a month for my services to be reinstated; all whilst still getting billed! I called on the 30th of May 2018 and asked for my services to be relocated, I was advised that it would not take long for my services to be moved to my new residence.

After two weeks I began calling in to find out how my far along it would take to get my services moved only to be told by Webster that the relocation order did not have my mobile number. I asked the relocation agent( Webster) to update the order with my mobile which he claimed to have done. I have contacted your call center over 6 times over the past weeks and your agents keep repeating the same call script that my issue will be escalated and yet nothing.

Last week Friday 15 June at 14.30 I called in once again to check on my relocation, I spoke to the Relocation agent called Nompumelelo who was very rude and told me that their systems were down and she could not help me with checking on my relocation. I asked to speak to a manager who could maybe assist with the escalation once the systems were back up and she told me her manager Fortunate Mbhele would call me back before her shift ended at 6pm. I waited and finally called in at 17:00 and spoke to Siphesihle who advised that Fortunate had gone home, without calling me back to assist me with my case! I asked to speak to her manager and I spoke to Clinton Naicker, he gave me his email address and promised me to get on my relocation case and get back to me as soon as the system was back up. I emailed Clinton immediately but I am yet to hear from him or even get a response.

I am tired of following up on Telkom! No one really cares about me as a customer, your agents are rude and even your team leaders are offensively impolite! This delay has cost me financially! Telkom If I am a burden as a customer please please let me know and I can get my services elsewhere!