Terrible Service & Support

2 weeks ago my line went completely down.<br> On 6 May 2015 I spoke to Masego Thule and she advised me that our new Telkom number belongs to a Mr. Venter. While discussing the matter over the phone she advised that she changed the details so that my details are on the number and not Mr. Venter. She further advised that she has logged a fault (fault no. ***) with technical support and they would come fix the line on either 7 or 8 May 2015.<br> No technician ever contacted us.<br> On 12 May 2015 I spoke to Given Dube and explained to him that we have had no technician come fix the problem. He advised that Telkom is unable to log the fault if the details of the account holder have not been updated. With this news coming you can imagine that I was extremely irate with Masego Thule's poor advice and information provided. Given advised that I can call the billing department and have all the account changes made over the phone.<br> On 13 May 2015 I spoke to Gcobisa Maseke and she advised that I am unable to make the changes over the phone. Gcobisa advised that I should send my query to [Email Removed]<br> <br> Emails have been sent to both Given and the Satner account with no response or assistance.