AN
Aarti N

1 reviews | Active since Jun 2013

28 Apr 2015, 21:02

Terrible service snd Attitude

Disgusting attitude from staff by the name of Musa and Selome. I have been trying to activate my LTE line for the last 3 days . I speak to someone new everyday regarding why my line has not been activated. They keep promising to call me back in which I don't receive any feedback until I call them, I have spent R500 just on airtime in trying to find out why the product I am paying a decent amount for is not working. While I am talking to them, they either drop the line on me or keep me hanging and eventually hang up. The manager is never available, I actually wonder if there really is one,as I have not been able to get hold of him in 2 days. I eventually call the call centre to find out what the problem is as I am not getting any grace from this store in sandton city, to be informed that my internet line has not even been activated and it's been more than 48Hours.i would never recommend this store as I think the service there is shocking. There are better deserving individuals out their who would treat their job with respect and value it. Telkom being such a massive industry should take the necessary action towards individuals like This as it leaves a very sour taste in your month

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Replies (1)
Telkom
Telkom's reply29 Apr 2015, 08:37
Official
Hello Aarti Naran,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM106957

Regards
Luleka Kewana
Telkom Social Media Team