Terrible service Sandton City store

The after sale service at Sandton City store was just atrocious. The modem was faulty after 3 days and we took ur back. They told us it is going to take 21 working days but we must leave the it with them. My husband asked if they needed they box they said no. After he left Sandton they called him to ask him to bring the box. Annoyed but he then went back to drop the box. They then said it is out of the box fault so we must bring the charger back. We then went back later in the week and took the charger in. We will told someone would call us. A week later when we had heard nothing back we went in again, after waiting 30 for someone to assist us we were met with an *********** gentle that had no idea of process and or procedure nor were they able to help us. We requested to see the manager and he goes to the back room and returns 15 min later and no manager. Our sales lady returned and checked on the system and we were told that the charger was not logged with the returned modem do the faulty modem was not logged at all and it was a holiday so it could not be logged in. We again requested to see the manager and the sales lady they both go to the back room for 15min and no manager comes to see us. The lady then say she will come back to us. Again have heard absolutely nothing. I looked on the bed for heir shop kumber to trace the progress the numbers on the net does not exist. Then called Sandton information and the phone rang the entrire day and no one answered. I called at least 40 times and just rang and rang. My husband again went back to be told that no one knows what's going and we shouldn't have waited so long and yet we were. And said that he must come back when the sales lady returns. He refused and demanded to be helped and was given a loan unit without antennae. I called the customer Centre they said you must just go in as they don't answer. They said no fault was logged and they cannot assist me to chase if there's no reference no. I requested to chat to a supervisor and he listened and will send details of the person that I might be able to lodge the complaint with. I'm still currently waiting for this details. A customer should not be put through all this poor service and when it is a box failure we should be immediately given a brand new modem and Telkom should liase with Hauwai the customer should not bare the problem. The service and attitude at the store has also just been simply unacceptable and will it be tolerated.