Terrible Service, Rude Consultant

<p>Over and above the 4 contracts I have with Telkom Mobile, I took out a new one at the Telkom Mobile at the Middelburg Mall.</p> <p> </p> <p>The consultant who assisted me, Moleboheng Tumahole (Lebo) - initiated the contract for me, and told me that the Completed Unlimited contract for R999.00 was available on a month-to-month option, as I was not taking out a device with this contract.</p> <p> </p> <p>I visited the branch on 4 occassions, and left 4 messages for her to call me back, but I did not receive a single call or email. On my 3rd and 4th visit, I learnt that the contract was in fact a 24 month contract, and not month-to-month as Lebo had led me to believe.</p> <p> </p> <p>When I finally found her at work on my fifth visit, she insulted and accused me of lying and making false accusations regarding my contract. She claims, and in her exact words: "It's your word against mine - and if you want to cancel the contract, there will be penalties."</p> <p> </p> <p>She claims she remembers everything about the day in question I took out the contract, but when I told her to order a Space Grey iPhone 6S for one of my older contracts as it was due for upgrade, she could not recall this.</p> <p> </p> <p>She enlisted a nearby customer to assist her in bad-mouthing me, and when that didn't work, a lady who appeared to be the manager had to come in and calm the situation down. She mentioned that she was leaving Telkom, and would no longer have to deal with me or my account, which is when things started to make sense. She *****s up, and then treats customers like trash, because the fact that she's leaving Telkom means her lack of responsibility will have no consequences.</p> <p> </p> <p>I am a long-time customer of Telkom, and my accounts are not small. I cannot believe that Telkom fails to train its' staff adequately and equip them with even the slightest amount of manners. Service like this will lead to cancellations of all my contracts.</p>