Terrible service. Ridiculous. Worst company in South Africa.

Yesterday morning my account was suspended even though on the 15th of February I was debited double for the month of February and March. Today is the 2nd day without WiFi I paid for on the 15th of February already. I have called Telkom 5 times or more. I've been to the store in Kyalami corner but I'm still not reconnect. At the store I was told that they will log a call and someone will call to assist, the call came through and it was dropped. Yesterday morning I was told to wait for 3 to 5 hours after holding for a very long time. Using my mtn airtime. I called again in the afternoon and I was told the same story that I should wait for 3 to 5 hours an email has been sent to the supervisor who will assist me and it never happened. Today I called billing since I was advised to do so by their employees, billing department told me to call mobile because they can't help me, they only deal with fibre. I've been sent from pillar to post. I then called mobile at 11:00 told and I was told that an email has been sent to the supervisor who is working from home because they can't do anything in the office/call centre. This is really ridiculous. What does one have to do to get the services they paid for from Telkom. The worst part is when I asked the agent to help me cancel because they are not reconnecting my line. She told me they will charge me an additional R820 or so for cancellation and yet I'm still not reconnected. Today is the 2nd day without WiFi I paid for. This is abuse.