TERRIBLE SERVICE REGARDING UPGRADE OF MOBILE SERVICE

Item: Telkom
Rating: 1
Author: Naseeba L

I was contacted on Thursday for an upgrade, I agreed was sent an email with deals and requested to reply with letter of consent and ID.I followed up on Monday and was told delivery would be 02/02/2022,I emailed the lady over 10 times and my emails ignored.I called Telkom mobile thrice and was referred to 10213,called twice and was informed to call Mondo as Telkom has outsourced upgrades,called spoke to Avi he couldn't find any of my details and referred me back to 10213 as Telkom has outsourced upgrades to numerous companies. I then attempted the self help on *180#,which confirmed eligibility for upgrade, I chose the option and still waiting for a call back 🙃. I am very disappointed that Telkom has erased customer service and satisfaction from their values.I would not even rate them half a STAR

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Naseeba L's updateReviewer Update

22 Mar 2022, 16:04

After much frustration, today I was finally assisted by manager Kabelo Diphoko and back office consultant Nwabi who helped me efficiently and promptly without excuses, Nwabi even went to the extent of arranging the device I required from a Telkom Direct Store less than 2km away from me,this is what you call customer service and true ambassadors of Telkom. Thank you very much Kabelo and Nwabi

Naseeba L's update22 Mar 2022, 16:04

Reviewer Update