Terrible service regarding my Account!

I have heard about Telkom's legendary poor service and I recently experienced it for the first time.

They collected their debit at the end of December but still suspended all 4 of my lines a week later. The contact centre agent's explanation is that the incorrect amount was debited and based on the shortfall the "system" deactivated my services and it cannot be manually restored. So their internal processes have now become MY problem!! I am still waiting for a supervisor to contact me. Twitter DM's are also blatantly ignored.

Even though I have no issues with the network, based on their horrible service levels I will be cancelling all contracts in due course.