Terrible service received in response to an online application

<p>I appled online for a Landline and an ADSL line on 22 August 2016, a consultant phoned me on 22 August 2016 at 15h02, the individual asked if I was already assissted with my application and I said no, she said okay hold on, I was on the line for 12 min 46seconds and then the line was dropped. I feel very irritated as I am dependant on telkom for getting a landline, and this is the service I received. What is the point of taking my earnings and spending it on such bad service? Being a monopoly does not give you the right to provide terrible service to willing paying customers.</p>