Terrible Service Provider

Telkom needs to check on their procedures because for close to two years my issue has still not been resolved and I keep enquiring more problems as it progresses. I had a data plan I took with Telkom and nearing it’s expiration one of their outsourced SP’s contacted me to alert me of my plan coming to an end and proceeded to sell me an “UPGRADE” which I agreed to but instead the provider opened another account instead of upgrading the existing account and sent a new sim card. Telkom kept that account running in the background while debiting me for the upgraded account without my knowledge and later the account accumulated charges which they contacted me months later explaining to me that I now owed them. I explained all that happened and they agreed that it wasn’t supposed to be done that way and they admitted it was *****ulently done , I logged tons of calls trying to get the account closed to no success meanwhile they kept trying to debit those accumulated funds with different reference numbers proving near impossible to stop the debit orders which was now eating from my accounts because I did not understand why I had to be paying for 2 accounts while I am only using one for an issue that was caused by Telkom and not me. Months turned to a year of me actively calling Telkom trying to resolve this issue , me going to the stores to log calls there even. Finally the account was closed but I was told I still needed to pay the outstanding amount which was accumulated without my knowledge for something that was *****ulently done by their Service provider, this meant another battle had to be ensued now. Dozens of calls later and countless hours of my airtime I still was unable to be helped, not allowed to speak to the accounts department nor their legal department ( only got a chance to speak to this department when they started demanding their monies) . I later agreed to pay the amount because I was not winning this battle and I was tired of paying my bank charges because of the reversals and when I agreed they debited me twice with different reference numbers for the same amount and when I followed up to receive a paid up letter I was told they couldn’t allocate the monies and they required me to, over and above all I have done send them a proof of payment or my bank statement(which updated before their debit date meaning it wouldn’t show the debit) to prove they debited the money. You cannot make this up I swear, I don’t understand why I should prove that you took my money, it is literally in your bank accounts. I am not sure how I am supposed to send you a proof of payment when you debited the funds from my account? Funny how when you don’t pay you will get calls from all the departments you are told you cannot speak to when your following up on your accounts.

Appalling that you receive smiles when your been sold these things but are met with arrogance and rudeness when you are trying to resolve issues they created. Your customer service is the pits, your tracking is horrid and your humanity is non-existent. I am definitely NOT renewing the current contract I have with you because you have shown me that you cannot deal with real life issues and that being in bed with you is a terrible mistake for one’s credit and sanity. I still do not know if my issue regarding this account will be resolved as I have lost all faith.