RW
Raquel W

1 reviews | Active since Jul 2011

26 May 2018, 13:08

Terrible service provider.

Telkoms service for such a big company is appalling. Almost every time you speak to a consultant the information they provide is never accurate. You wait a minimum of 10 minutes before you speak to a consultant. There is no sense of urgency or no interest in clients. If I decide to write an indepth complaint I will end up writing a novel. I can not wait for my contract with them to end. I know many people share the same sentiments as me. Terrible service provider.

0
Replies (2)
Telkom
Telkom's reply07 Jun 2018, 09:54
Official

Hi, Raquel Welff.

This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.

Your interaction reference is AI***.

Kind Regards
Terrick
Telkom Social Media Team

RW
Raquel W's update02 Dec 2018, 14:56
Reviewer Update
Oh please Telkom does nothing even when you log a complaint. I cancelled my WiFi and cellphone contract I get a call the other day saying It's time to upgrade and the WiFi is not cancelled Ref. ********** 4.