Terrible Service Provider

On the 4 September 2017 I sent a cancellation letter to the Telkom Mobile address ********** to have my contract fro cell phone number ********** cancelled.

In November on the 10th after realising my cataract was still not cancelled I called in their customer care and I spoke to an agent by the name of Anita. She advised my cancellation was not received and she provided me with an email address which she called her work email address ********** and asked me to resend my cancellation and I did that.

To date still my contract is still not cancelled and Telkom is still debiting my account and I want them to cancel the contract and refund me back all my money they have debited from October 2017 to date.

On Wednesday the 7 march 2018 I called the customer care again and I was advised my cancellation was not yet received. The agent I spoke to was Mbali and she even failed to get me someone who is on higher authority to talk to so I can have this matter resolved.

Telkom mobile is a useless business, they always find challenges when it is time to terminate contracts...their either terminate half of the service and keep half just to keep milking people out of their money.