Terrible Service & Processes

<p>I have notified Telkom of my cancellation of services in February 2017. I was told to send it through their prescribed email address, which I had done. I received an automated response from that mailbox stating that they were in receipt of it and that it will be processed. Due to the notice required, I expected to pay for the service for March 2017, which I did. I then received further bills and after i enquired with the call centre they informed me that nothing was done. I was asked to send through my notification and still today nothing is getting done and I am getting debited . It feels like the process is designed to take money from you as long as they can. Will someone please resolve this. </p>