TERRIBLE SERVICE POORLY TRAINED STAFF

Please assist!!!<br> My uncapped adsl line internet speed is so slow its unusable!!!I cant even open email and was told by a support agent at fault reporting that I have been capped.I was told that it is not an internet support issue and to contact accounts billing.I spoke to a supervisor named Wayne he admitted that he knew nothing about the AUP/fair usage policy or data usage or internet and cannot assist and should go back to support.<br> <br> The internet support fault reporting agents I spoke to (funi,fulu,and portia) had no idea what i was talking about either and couldn't even tell me about the telkom email service or do messaging or even what telkoms home page was!!!<br> please could someone assist me I am paying R800 pm for uncapped internet I cant use and there's no one who has been trained to assist with this. ref no for support call (1 of 4 of made) 151BWK300715.<br> Please could some one call me all I want is assistance and information any support agent should be able to provide<br>