Terrible service, *********** people and company

Telkom is absolutely *********** and the service of each and every department is horrible to say the least. They should shut their doors because of how poor they treat customers and how they basically **** customers. I opened a contract in September 2025 and stated that my debit order should be for the 25th of each month. October I started at a new company where I only receive my salary in the last day of the month and therefore phone Telkom to inform them to change the date of the debit order. The next month rolled around and it was still not changed. When I got to Telkom they told me that it would be changed ASAP. 3 months later and it is still not changed to the last day of the month after I have been to and called Telkom multiple times regarding this issue. To make matters even worse, I also had a very large outstanding amount on my statement due to fees going off which I did not permit. Every time I go to Telkom, they just tell me that they don’t know why this is and that my balance for the next debit order is “x amount”, which seems to grow more each time I get there. I am completely frustrated! End of December I spoke to a lady at a Telkom store to pay my account, she told me since the debit order has not gone through, I should take the invoice and go pay it next door at Woolworths so that my monthly payment can be settled. But yesterday, I had received messages and phone calls from debt collectors saying that I have a large amount in arrears at Telkom and that they are going to cancel my contract. When I went to Telkom this morning the man told me about the large amount and that the previous lady may have ****med me. He then referred me to the billing department as he cannot help me in store. I the phoned the billing department, where I managed to only give my ID number and was left on hold for 18minutes until the call was hung up! My problem is not resolved! I somehow owe Telkom money, which I have already overpaid!!!! This is utter nonsense and the fact that nobody is competent enough to help a customer with a basic enquiry is unacceptable! I will never recommend Telkom to a single person!!!