1 reviews | Active since Mar 2017
Terrible Service Over and Over
<p>I currently have 2 packages with telkom. LTE internet and the unlimited phone package. I have had nothing but terrible reception with both devices. Due to this terrible service in a well known suburb I have been unable to use the 2 devices as they are inteded to be used. I had a problem with signal on my iPhone and due to the signal being so bad telkom couldnt get hold of me so they just set my fault report as resolved. I then reported that my LTE is unstable and although the advertising claims you will get 80mb/second I am lucky if I even get passed 2mb/second. I have now been waiting nearly 3 weeks for telkom to send a technician to resolve the issue but instead of doint that they keep getting different agents to call me to check that my setting on the router are correct. If i do not have a response by close of business i will be stopping all debit orders from my account for telkom and they can fight me for payment. This is by far the worst service I have ever received from and South Africa company</p>
I have put this in the report of the technician that came to my house. I was told by the telkom call centre representative that a technician would be dispatched to install an antennae. The gentleman that arrived today was merely here to investigate the problem. I give him credit for being very professional but what is the purpose of having technical people try resolve an issue over 2 phone calls, both of which said there is a big problem as my speeds are shocking, only to send out someone to do exactly the same thing except this time its done in person instead of over the phone. I told the gentleman that telkom has 5 days to solve this issue otherwise I will be returning my cellphone contract as well as the LTE router and I will stop all debit orders. I will not pay for a service that only works temporarily
I have put this in the report of the technician that came to my house. I was told by the telkom call centre representative that a technician would be dispatched to install an antennae. The gentleman that arrived today was merely here to investigate the problem. I give him credit for being very professional but what is the purpose of having technical people try resolve an issue over 2 phone calls, both of which said there is a big problem as my speeds are shocking, only to send out someone to do exactly the same thing except this time its done in person instead of over the phone. I told the gentleman that telkom has 5 days to solve this issue otherwise I will be returning my cellphone contract as well as the LTE router and I will stop all debit orders. I will not pay for a service that only works temporarily