TERRIBLE SERVICE ONCE AGAIN

TODAY I PHONED IN AT 8 O'CLOCK THIS MORNING WAS ON HOLD FOR A WHOLE HOUR JUST TO FIND OUT HOW FAR IS MY ORDER BUT NO RESPONSE THE PHONES DIES WHEN YOU HOLD FOR AN WHOLE HOUR THIS IS REALLY PATHETIC ON TELKOM'S SIDE WHAT ARE YOUR EMPLOYEES DOING IN THE CALL CENTRE PLEASE GIVE ME A CALL WITH ANSWERS