TERRIBLE SERVICE ON TELKOM CHAT & LINE INSTALLATION STILL ON HOLD SINCE JAN 24TH

<p>This is the second review that I am having to write. A Telkom technician was sent to install my telephone line yesterday and when he arrived, he claimed that he only does in-house installations and he'll need to log an order with a different department to come and install poles and cables to my house. I can't seem to understand how somebody who Telkom said is coming to install the actual line all of a sudden doesn't actually do it. And now I have received 2 SMSs this morning saying that a technician is coming to install my line but it's been an hour and I still haven't heard anything from a technician. I started receiving these SMSs on the 23rd of January saying that my installation is scheduled for the 24th of January. It's already the first of February and nothing has actually been done. I can't afford to keep trying to organise somebody being at home so that the techs can install the line if I receive multiple SMSs every day and nothing is done. </p> <p> </p> <p>And then when I try and get some feedback on the Telkom Online Chat (Which I had to wait 15 minutes just to speak to an available agent) I log my query just for her to disconnect me from the chat without having helped at all. i'm not 100% sure of her name but I do know that it was Y. Naaido from the sales department. It seems like there just isn't any winning with Telkom. I've tried my best to be patient and polite with you guys but this is getting really out of hand. The staff are astronomically rude and inconsiderate. I've needed my internet since last Saturday for my work and studies. How much longer do I have to wait? </p>