Terrible Service on repair

Almost 1 Month ago our Telkom cable was ******. I reported the Fault to Telkom. They sent a technician who confirmed the Cable was ******. They told me the cable would be repaired by the 22 May. To date nothing has been done about the problem. When i call in to Telkom i have to wait for nearly 30Min to speak to someone whom tells me their is nothing that can be done on their side, and they cannot advise me when the problem will be resolved. I called them again this morning and was told \Telkom is still deciding whether to replace the line or not". THIS IS UNACCEPTABLE! Their should not even be that question"