TERRIBLE SERVICE ON DELIVERING AND INSTALLING ADSL

My husband and I app**** for an ADSL line on 12 Sep 15. Got told it takes 5-21 days. Order number ***A. No feedback and when I called in to enquire when it would be installed, I was told Telkom encountered technical error on their side. Did not inform us and first order number was cancelled and a new order number implemented by Telkom themselves again on 30 September with order number ***A as new one. Well the whole process has started again and we once again sit and wait for our ADSL line. This is pathetic that the process started all over again, and estimated date of installation is now 29 October 2015, and we are just supposed to be happy with that!!!! Not our fault if Telkom encounters errors, and now we sit with no internet as we cancelled what we had as Telkom was supposed to have already installed should it have been 5 to 21 days. Logged escalation call reference number 760573 to try speed it up and up to now NO FEEDBACK AND STILL NO INSTALLATION. What a pity there is no other provider to supply us with this kind of installation because Telkom is pathetic and don't even try and call in to the call centre to get help as they are just as useless. PATHETIC