1 reviews | Active since Jun 2017
Terrible Service - non existing
<p>I had a landline and internet through Telkom for years, the speed of the line was very slow (2mps) but they kept on saying the area (Paarl) I live in cant get a faster speed line than 2mps, and they don't know when an upgrade will happen in my area, and for this reason may internet at home was always very slow or hanging. So i went to Telkom Direct at Cape Gate, Brackenfell to request that I want my ADSL internet line to be put into a holding pool for MWeb as my new internet service provider (I received a new rooter from them and are paying for this monthly) and asked Telkom please do not cut my landline!! This was on the 10 March 2017, since then I was completely cutt-off from Telkom, internet & landline early first week in April. Since then I have nothing, have called, logged calls, have been to Telkom Direct 2x since. I had a call from a lady from Telkom Duban office in May to apologise for Telkom who has made an error with cutting me off or cancelling my connections and they will fix is soonest. She also said that she will personally contact me for updates because shes working on my error....Well now 15 June I still have nothing and no one has ever come to my house or phoned me again since May. Please I need help urgently!!!! ; (</p>
Hello Launa,
Thank you for your repsonse but can someone please phone me wrt the error/problem/issue??
Thank you
Annelize
Hello Launa,
Thank you for your repsonse but can someone please phone me wrt the error/problem/issue??
Thank you
Annelize
Hello,
So today 30 June, a technicion comes out to my house to re-link my landline. A week ago by some strange luck we got signal for internet/wifi. I dont know how or who but the speed was less than 2mphs but at least there was internet. Now today after the technician re-linked the landline the internet are disconnected, and he said we must contact MMweb to link us. I phoned MWeb but they said that the ADSL line are dead no connection, they cant help me, TELKOM NEEDS TO ACTIVATE the ADSL line...... ; ( Please Telkom do something right for once..... I really would like to have internet ASAP at home seeing that I have had none for 3 months which are rediculious.... I'm so frustrated now I just want to scream and cry!!!! ; (
Hello,
So today 30 June, a technicion comes out to my house to re-link my landline. A week ago by some strange luck we got signal for internet/wifi. I dont know how or who but the speed was less than 2mphs but at least there was internet. Now today after the technician re-linked the landline the internet are disconnected, and he said we must contact MMweb to link us. I phoned MWeb but they said that the ADSL line are dead no connection, they cant help me, TELKOM NEEDS TO ACTIVATE the ADSL line...... ; ( Please Telkom do something right for once..... I really would like to have internet ASAP at home seeing that I have had none for 3 months which are rediculious.... I'm so frustrated now I just want to scream and cry!!!! ; (
On Tuesday 4 July another technition from Telkom came out to my house and he fixed my landline which did not work after last technition came to my house, Friday 30 June. He also activated the adsl line so that MWeb can take it over. Thank you Anthony for your service and patients to make sure everything was working before you left to close the call out. Much appreciated.
On Tuesday 4 July another technition from Telkom came out to my house and he fixed my landline which did not work after last technition came to my house, Friday 30 June. He also activated the adsl line so that MWeb can take it over. Thank you Anthony for your service and patients to make sure everything was working before you left to close the call out. Much appreciated.