TERRIBLE Service, No Response

I notified Telkom Mobile of a ********** account in my name on the 2nd February 2015. I sent the requested documents to them on the 3rd February 2015. I called again on the 9th February 2015 and I was told they didn't receive my documents because the person I sent the documents was on leave and they are unable to access their emails. I then resent the documents on 9th February 2015 and received confirmation that my documents were received and was told the investigation was in process and would get feedback within 21 working days. I phoned today (19 March 2015) to get the feedback as I have not heard anything from them. I was told they are waiting for my documents even after sending them twice ( I still have the email addresses I sent the documents to). The consultant was unable to give me the managers contact details so that I can escalate the matter and complain. <br> I am really not impressed with this work ethic. This is really inconveniencing me as it is affecting my credit rating negatively.<br> <br> I really hope something is done about this soon.