Terrible service, no phone line for 4 weeks.

This is the third Hello Peter complaint and still haven't had any real feedback. I reported this fault on the 22nd December and still haven't had any assistance. I contacted the Ops Manager Kurt Mc bride three times and haven't had any feedback from him. This service is disgusting and someone really needs to own up to this. Every time i phone i get the excuse and it just isn't acceptable.