Terrible service, no organisation n still no line

Despite my terrible experiences with them in the past, we put in a new line. The WiFi keeps on going on and off and now eventually stopped working. The telephone line stopped as well and I had to call them from my cellphone and held on the line for awhile. The lady said it was an issue in the area and they're trying to fix it. I got an sms a few days later saying the lines were fixed but my lines are still not working hence im unable to call them without it costing me a huge amount and I've got no access to Internet. I would definitely suggest changing to a better service provider