Terrible Service, no help provided

<p>About two months ago I went into a Telkom store in Sandton City to upgrade my contract to a free me family. My plan was to upgrade and port an existing number from Vodacom prepaid to the free me family package. I filled in the paperwork after which the consultantsaid there was an error on the system and he couldn't upgrade the package and port my existing Vodacom number. He logged a fault to correct the package and i was informed a month later that the fault was resolved. When I went into the store to port my Vodacom number to the package he said there was a further technical error that preventing him from porting my number and assign additional data sims to the package. He logged a fault for this and got confirmation that it was resolved however he said when he tried again the fault on the system was not fixed as he couldn't port my number. I then received a bill from Telkom for two months of this service when I haven't had full access to it. Currently i have used many channels to log a fault that can be sorted and i have yet had no response from the Telkom mobile team and it has now been 3 months, which Telkom is charging me for a service that i do not have. </p>