Terrible service! No ADSL for well over two weeks with Telkom!

I have been without internet access since 21 December 2020 and have called several times to report and follow-up. with Telkom. I receive an SMS with a reference number, however, no technician has been to my premises, nor have they contacted me out of courtesy to explain what the issue is or negotiating a reduction in my bill!

This issue has been ongoing from the middle of November 2020 to the first week in December, and now again from 21 December 2020 to present. There have been previous instances as well where Telkom has delayed their service call-outs.

The service with Telkom has drastically dropped. I am not happy with the manner in which they handle faults and the delayed response from their technicians being sent out to the site.