TERRIBLE SERVICE LEADING TO ACCOUNT SUSPENSION

I have an account with Telkom, everything was going OK until December 2021. They debit my account on the 25th of each month, about R1250. They debited my account around the 25th of December and the debit order went through...then on the 21st of January they tried to debit my account again, which was suspicious to me, what was strange is, they did so from their 'debt collection department' (*****ing my name on ITC) I did not know it was them, as I enquired with bank first and they confirmed that Telkom has handed me over. Puzzled as I am, I then called Telkom, spoke to their non helpful consultant and she confirmed that my account was imdeed in arrears, I then told her its not possible as the debit order went through. I then told her to hold on the line when I check my statement, I then realized that Telkom itself returned the debit order back into my bank account after they had receiced, I was not aware of that as I DID NOT get a notification of that from my bank app/sms... And indeed the funds were back into my account, But clearly the fault was with Telkom and not me as I had paid my debit order on time. We went back and forth with the consultant with no solution because from scratch she held me responsible for their mistake. Later that day, my accounts was suspended. That is later in the month...around the 22nd or so. Normally if you do not pay your account, they suspend your line around the 3rd, so clearly something was wrong...and on-top of all of this, they charged me R200 and odd amount, to penalize me for not paying my debit order(December debit order) . So fast forward, I went to pay my normal debit order at the stores, on the 25th of January...including the one they returned in December...I paid about R2500 which makes my account completely up-do-date. However, ever since they have been sending me unsettling messages that my account is in arrears, which was not the case. And finally, yesterday, the 27th of February, Mighty Telkom has suspended my line...yet again!! and they did not even deduct the February premium. Which I do NOT understand. It's not even month end and they did not deduct their normal premium from my bank account. I am NOT sure what is happening at Telkom. I need my account activated, I want them to debit my account as per NORM and I want them to cancel the R200 odd penalty fee added on my account to be REMOVED as I am NOT going to pay it. I WANT an apology letter and I want them to retract the bad ITC record listed under my name from them.

Also, they need to LEARN and NORMALIZE calling their clients if something is wrong and unsettling. NOT JUST CUT OUR LINES without notification. They NEVER call, you must ALWAYS chase them around EVEN when they are WRONG!!! SOOO UNPROFESSIONAL!

Regards, Lesego Sepato ***