1 reviews | Active since Jan 2017
Terrible Service, Incorrect Bills
<p>Telkom has to be the worst service provider ever!!!! Over a month with a broken router that they could not be replaced because they have never have Stock. We get a new router and guess what our line is down.. Your technician comes when he feels like.. On a weekday at 1 pm hoping we would be there. We have not been called since, and this was last week and still without service. Intergrated sim card hardly ever has network coverage! We then get our bill and your a$$ ho*** technician has charged us to unecessary call out fees. 1. Your router is an inferior product - We took it to the store, they said a tech needs to check it, he comes and out and says the router isnt working. 2. He comes to our house on a weekday, we are not there and charges a call out fee. Absolute bull **** to be charged that and still have no service. I want a techinician come out and fix my damn line that I pay month in and month out and get **** service. I expect a response and a techinican at my place either today after 6.30pm fixing my line or tomorrow at 15.00pm.. Fault - 273crk080117, ********** 127. You guys are more than welcome to check records as we have been back and fort a few times and I want this fixed or the R2000 we pay you every month can go to a different service provider!!!</p>
Hi Levalle85,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Hi Levalle85,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
HI Levalle85
We are sorry to hear this. Thank you for making contact with us and taking my call.
As discussed i have contacted the assigned field technician and requested urgent tech support. I will relay any further available updates telephonicaly or via e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
HI Levalle85
We are sorry to hear this. Thank you for making contact with us and taking my call.
As discussed i have contacted the assigned field technician and requested urgent tech support. I will relay any further available updates telephonicaly or via e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Hi Keagan
Thank you for rectfiying the situation with regards to my line however why do we have to resort to social media to have something like this sorted out? I will also like an enquiry into my charges and be reimbursed for the period of time I had no services. This should be the whole of December and most of January. The second reimbur*****t should be both the uncessary charges your technician charged me when he never came out to my property nor did he fix any issue when requested. I am unavailable on my cell however I can be contacted on via email.
Hi Keagan
Thank you for rectfiying the situation with regards to my line however why do we have to resort to social media to have something like this sorted out? I will also like an enquiry into my charges and be reimbursed for the period of time I had no services. This should be the whole of December and most of January. The second reimbur*****t should be both the uncessary charges your technician charged me when he never came out to my property nor did he fix any issue when requested. I am unavailable on my cell however I can be contacted on via email.
Hi Levalle85
Thank you for the feedback.
It is hard to answer your question regarding the service levels of the other available channels. In regard to your account related query i will gladly request one of our specialists to intervene and advise accordingly. I have e-mailed previously with no response. I would like to inform that i will be marking this particular HP post as resolved. The account query will be dealt with as i have escalated and requested for you to be contacted in this regard. Have a good day further !!!
Regards
Keagan
Telkom Social Media Team
Hi Levalle85
Thank you for the feedback.
It is hard to answer your question regarding the service levels of the other available channels. In regard to your account related query i will gladly request one of our specialists to intervene and advise accordingly. I have e-mailed previously with no response. I would like to inform that i will be marking this particular HP post as resolved. The account query will be dealt with as i have escalated and requested for you to be contacted in this regard. Have a good day further !!!
Regards
Keagan
Telkom Social Media Team
