Terrible service in the retentions office

<p>On Monday the 28th November 2016, an email was sent to the retentions office to assist in changing the name of an account to be put in a business name.</p> <p> </p> <p>Since then, we have sent the requested documentation 3 times, we have sent emails for contact information however we are not helped other than getting a response from the same person. </p> <p> </p> <p>This employee has bought the Telkom business ideal down to the ground, emails are not being responded to, Infomation is not requested or answered. </p> <p> </p> <p>Tsholo Tlhapane |SMBS Telkom Retentions</p> ********** <p> </p> <p>This has esculated to the point where I have requested the information of thier superior to assist with feedback, however that email was read and still no response. </p> <p> </p> <p>Today, 08th Feb 2017, this issue is still not yet resolved and upon sending an email once again, the email was deleted without being read.... </p> <p> </p> <p>This service is absolutely horrific to delete a customers email without even attending to it, I find this to be selfish. as a customer should be treated with a lot more respect and to be assisted . I am completely disappointed in the lack of ethics recieved by this person, the lack of communication and the complete disregard for customer service. </p> <p> </p> <p>I am still no where closer to changing the names of the accounts and not a step further in dealing with a person from Telkom, </p> <p> </p> <p>Sincerely, </p> <p>Disappointed and angry. </p>