Terrible service in store and telephonically by telkom employees

What a horrible service that I have received from telkom

I paid my account in advance during the month of April. I paid for 7 months. Now it’s been over a month of my number being suspended’due to a lack of payment’

I’ve been sent from pillar to post visited the Maponya store and I couldn’t be assisted. Refiloe from trade route store and her area manage blatantly refused to help me resolve my query. I have called the customer care countless times and the only thing I’m told is that my matter is being escalated. Telkom is such a **** hle. I haven’t used the services that I have paid for. If you want to be ********** use telkom, the service I have received in store and telephonically is horrible. Nonkululeko Mkhize had the nerve to tell me my issue has no turn around time.