Terrible Service!!! HAVEN't BEEN CONTACTED ONCE AFTER NUMEROUS EMAILS & CALLS FOR 2 MONTHS!!

<p>In October 2016 I app**** for a telephone line and ADSL contract for our home; but needed to cancel the contract by the 1st of February as we were moving out again. I forwarded a cancellation letter on the 14th January 2017, and was told I would need to pay a penalty fee of R1200 for cancelling the contract as it is a 24 month contract; so I told the lady that was assisting me to hold on the cancelation as I would maybe try have the line moved instead.</p> <p> </p> <p>I then forwarded another cancellation letter on the 27th of January after deciding to rather pay the R1200 penalty fee than move the line. I then was contact by another lady who proceeded with the cancelling of the contract, but called me back a few minutes later just to mention the penalty fee is now close to R11000! So, I told her to hold on the cancelation as I wanted to confirm whether the sales person who sold me the ASDL contract in October made me aware over the sales call that it was a 24 month contract.</p> <p> </p> <p>I have since then tried numerous times calling 10213 every week for nearly 2 months now, a few times a week, to retrieve the telephone conversation that was had between the myself and the sales person who sold me our ADSL contract. Two of those telephone calls, I was told their managers would contact me the same day, and the other calls have either been dropped (this morning again!) or the person who is trying to assist me has no clue what I am asking for and puts me through to another department where no calls are answered! I have also forwarded emails to the escalation email address ********** on the 24th/28th February and the 6th March with no one contacting me at all!<br /> <br /> I am DESPERATELY trying to obtain this conversation as I can’t afford to be paying for a contract that is not being used and I definitely can’t afford an R11000 cancellation fee! <br /> <br /> I don’t think I would have ever agreed to a 24 month contract as we buy and sell houses and are never in one place for longer than 6months. Our previous ADSL contract was also not a 24 month contract and we are now in another property using a month to month LTE contract.<br /> <br /> COULD SOMEONE PLEASE CONTACT ME URGENTLY!! It is now becoming very frustrating trying to deal with Telkom through the call centre where no one can give me any information and waiting on phone calls or a response from anyone that never comes!!</p> <p> </p> <p>Bianca</p>