Terrible service from Telkom Sandton city store

<p>I visited a Sandton City store to connect to the Wi-Fi(Telkom connect) as a contract customer. But I was shocked to be informed by the staff(Vinolia Matseke) that Im not allowed to as Sandton city was a franchise store. While I was attempting to explain to her that I usually do this at other Telkom Cresta/Westagate mall, One of her colleagues(Musa Dlamini) went to their back office while I was connected and suddenly the connection stopped and walked back to the front. When I asked Vinolia if Musa disconnected/switched off the Wi-Fi, Bianca Sibanda who was standing next to us burst into a scornful laughter. When I asked Bianca why she was laughing at me she continued jeering and saying Wi-Fi cannot be switched off and its impossible to disconnect it. I am an IT professional myself, a senior one for that matter and your staff behaved like I was clueless and felt it fitting for them to treat me like a child especially Musa and Bianca. As a customer I felt ridiculed and unappreciated and I would like for Telkom to attend to these 3 consultants and give me feedback as to what you are going to do throughout the process. It can’t be acceptable that customers are given wrong information then treated like ********* when I have an existing contract that allows me to access Wi-Fi at a Telkom store. These three consultants made me regret ever walking into that Telkom store today.</p> <p>Store number: 011 ********** </p> <p>ID number: ********** 200081</p> <p>Date: 20/12/2016</p> <p>Time: Between 08h50 AM and 09:15 AM</p> <p>Cell: ********** </p> <p>EMAIL: **********