TERRIBLE SERVICE FROM TELKOM SALES DEPARTMENT!!

Telkom is such a waste of time. The service I have been receiving for the past 2 weeks is WACK. Firstly our Fibre to the home was disconnected as of last year December so now we are busy trying to get assistance to RE-INSTATE. To date we have not received any assistance and have no internet which has a very negative impact on our business.Secondly I have been calling the sales department since the 6th of Jan 2020 to get our services reinstated and guess what they decided to do? They created a NEW ORDER, which was not suppose to be the case. We have all the objects is place all we needed was our services/ TIN number to be activated, so we can obtain the username and password from the Technical department. To date we have not yet received any HELP, I call on a daily basis seeking assistance and all I get told is that they will escalate by sending an email to the progress department to find out why our order has not been finalized as yet, 3 WEEKS LATER!!! This morning I placed another call, as I was advised during the course of this week that we should receive an sms with the log in details, but NO SMS SENT!!! The agent I spoke to this morning even said to me that she does not know why this order is still pending and not closed, therefore she sent another email escalating, WHICH DOES NOT HELP ME... I asked to speak to the floor manager or supervisor but I was told they are all in a meeting. I am utterly disgusted by their service. I honestly do not know what it will take for the progress department to activate or services so that the technical department can release log in details. Reference Number : ***A