Terrible service from Telkom Mobile
<p>The service recieved when u call telkom mobile (081 180) is beyond pathetic... </p> <p>My debit order in december supposedly rejected as it went off early on the 23rd of dec, which i understood because of the public holidays. I didnt recieve any communication from the bank saying telkom tried to debit my account but i recieved an sms from telkom saying i need to call in to make payment or my account will be suspended (or something like that). so i called in on the 28th of dec and was told i needed to pay an extra R135 because Telkom cannot afford bank charges....shame poor poor Telkom. I paid the extra R135 anyway along the amount due on the 28th of dec. to my surprise the R135 wasnt enough to cover the dumb consultants xmas bonus so they debit me again on the 31st of dec. so i called in to find out whats going on and the consultant who was as rude as hell says there is no debit reflecting on the system for the 31st of dec. so just imagine telkom tries to make a quick buck where ever they can yet the employ incompent people and work off out dated systems which doesnt "reflect" transactions in time. so on the 31st of dec ****ed off as hell i posted to hello peter but the person from telkom who dealt with the query off hello peter couldnt read. kept leaving comments asking what the query was about. i called again in Jan so many times and im being told the accounts department didnt update the systems. its been 2 weeks. has the account department been fired cause Telkom couldnt afford to pay them???</p> <p> </p> <p>anyway quick summary for the next telkom employee (i pray to God u are smart)</p> <p>**d/o supposedly went off on the 23rd and rejected (i take full responsibility maybe that was my fault...im tired of fighting that battle)</p> <p>**28th - manual payment was made including the R135 for a rejected d/o</p> <p>**31st d/o went off again successfully including the R135</p> <p> </p> <p>so basically there is a credit due to me. I'm going to make your job even simplier and tell you what you need to do.</p> <p>1stly it has already been confirmed that my manual payment was recieved. so now u are going to check ur old system and find the d/o on the 31st. then u are going to arrange for a refund to me and while u do that speak to ur manager or someone smarter cause now u penalised me for a rejected debit order so im assuming there is a penalty when u mess around and over debit and then waste my phone calls and time.</p> <p> </p> <p>if u are still lost and need me to draw u a pic....my email address is ********** <p> </p> <p>if u dont understand pics and need me to explain call me between 9 and 3 mon to fri on ********** 453</p> <p>but please read and understand, make yourself fami**** with my query, work out whatever you need to on your system, sort yourself out properly and then call me. dont call me and waste my time. also have your manger next to u so when i ask to speak to one you dont take years to get one...unless they had to be fired as well cause money is a bit tight there.</p> <p> </p> <p>Sort it out....</p> <p> </p>