Terrible service from Telkom Mobile

<p>I am very disturbed with the level of service delivery from Telkom.</p> <p> </p> <p>On Sunday I app**** for a Huawei P8 Lite under the Free Me 1GB contract at Kolonnade Mall. I got the device right away. Upon connection at home of the nano sim card I realised that it wasnt being read by the device. So I took the device back to the shop on Monday and so it was booked in for out of box failure.</p> <p> </p> <p>The real problem I am writing about today is the issue of airtime and the pathetic service the consultants offer to the customers. I realised around the 17th/18th of August that when I enquire the balance, I was only getting the balance for data, sms', mms', social network data, and wifi data and I wasnt getting the balance for the Telkom to Telkom minutes. When I called the Customer Service I was told that the minutes were not activated and I was actually being billed on the Telkom to Telkom numbers even though I was supposed to benefit under the 3 000 minutes of T2T per month. I was given a case number ********** 6 and was told within 1 week the query would have been resolved.</p> <p> </p> <p>A day later I logged another call for data depletion which I couldn't understand despite me not using the phone. On the 20th of August I got an sms to indicate that the case has been closed since there is no unusual data depletion. I immediately called the Customer Care to check on the issue of the minutes since the original case was opened because of the minutes not the data. I was told that an e-mail would be send to the official who closed the case.</p> <p> </p> <p>Today (25 August) I called again checking on the case and I was answered by Stephen Maubane who told me that the case has been closed. I explained everything and he could see all my complaints and the correspondence from Telkom. He indicated that he will write an e-mail again to Sam Mothotse who closed the case. Its shocking because that's what I was told on the 20th of August that an e-mail would be send to the same guy (Sam). This is very unprofessional considering that these are services that I have to pay for. Someone is definitely sleeping on the job. How I wish Sam Mothotse could act on this case so that I get the services that I pay for.</p> <p> </p> <p>Disappointed!!</p>