SC
Siobhan C
1 reviews | Active since Sept 2013
24 Jun 2015, 10:47
TERRIBLE SERVICE FROM TELKOM MOBILE
On the 22 April, I sent through my cancellation forms, to cancel the data i was on.<br> I was already out of contract. Just on a month to month bases.<br> <br> I was told it would take a few days to cancel.<br> <br> I then called again, as at the end of May i was bill again.<br> <br> I was told that it would be sorted.<br> <br> I call and spoke to a few people, and somehow, when i asked to speak to a manager... they were busy!!!<br> <br> Its now coming up to the end of June!!! I have not had any feedback as yet!!!<br> <br> SHOCKED with the SERVICE!!!
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Replies (1)Telkom's replyOfficial
24 Jun 2015, 12:54Hello Siobhanc86,
Thank you for making contact with us.
Please note we have escalated your query to our Cancellations Team for assistance and feedback will follow.
Ref SM120249 / ***2
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team.
***
Thank you for making contact with us.
Please note we have escalated your query to our Cancellations Team for assistance and feedback will follow.
Ref SM120249 / ***2
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team.
***
Telkom's reply24 Jun 2015, 12:54
Official
Hello Siobhanc86,
Thank you for making contact with us.
Please note we have escalated your query to our Cancellations Team for assistance and feedback will follow.
Ref SM120249 / ***2
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team.
***
Thank you for making contact with us.
Please note we have escalated your query to our Cancellations Team for assistance and feedback will follow.
Ref SM120249 / ***2
Apologies for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team.
***
