Terrible Service From Telkom, Endless Billing Issues

Telkom has been giving me endless issues with billing. After calling in their contact center now more that 8 times, I am receiving SMS's saying I have been handed over to debt collectors for mistakes that Telkom has made. According to Telkom my account is fine and up to date but they are unable to explain these SMS's and and why I apparently owe R1018.00. Their service and billing departments are completely useless.

Telkom had been debiting me on the wrong debit date for more than 3 months and then were surprised when the debit failed. I requested to be debited on the 5th of every month and instead they debit on the last day.

-I went into Telkom Gateway on December 19th, 2025 and spoke to a consultant to change my date to the 05th of every month. He assured me it was done and I would be debited accordingly. I continued to receive SMS's saying the account is in areas. I was double debited in December - Telkom cannot tell me why and could not even see that they debited me.

-I called into the call center on December 29th, 2025 and spoke to Miranda who assured me everything was fine on the account and I would be debited in January my installment amount of R509.00. Telkom failed to debit me in January and then added an admin fee because they did not receive their payment.

- I called in again on January 06th, 2026 and spoke to 4 different consultants who could not help me, I was placed on hold for more than 45 minutes.

I went into Telkom Gateway on January 07th, 2025 and spoke to the manager - Nhlanhla, he assured me my issue was resolved and everything on my account was fine. Today I receive the following SMS: Mr/s Naidoo,the Credit Bureau received a default on your name. pay your Telkom acc arrears R1018.00 online https://pay.nudebt.co.za/ep/*** Tel ***

- After querying with Telkom, they expect me to call the debt collectors and find out what is happening. I am a client of Telkom not the collectors, Telkom decided to hand me over for an account that is UP TO DATE but cannot liaise with these people to find out what is going on.

I am tired of the back and forth. This issue has been ongoing since December 19th, 2025. Can someone competent who deals with billing and accounts please sort this out.